Terms and Conditions

PRIVACY STATEMENT

Your privacy is just as important to Life Coaching Melbourne Pty. Ltd. as it is to you.  This privacy statement provides information about the personal information that you provide Life Coaching Melbourne Pty. Ltd., and the way we protect and keep that personal information.

Personal information collection

Life Coaching Melbourne Pty. Ltd. may only  use personal information collected, in the following way:

  • To send to you products that you purchased or requested
  • To supply to you the services or information about our services or products that you purchased or have enquired about
  • To send you statements and invoices for services and products you requested
  • To collect payments from you; and
  • To send you marketing communications if you provided prior consent (you can opt out of this option at any time you choose as well)
  • To enable you access to and use of the website and our services
  • To provide your coach with your information so as to contact you to arrange delivery of coaching services to you

We collect the following kinds of personal information and by what methods:

  • Information you provide in any secure web forms completed by you and sent back to Life Coaching Melbourne Pty. Ltd.
  • Information that you provide, for the purpose of registering with the (secure) website
  • Information about transactions carried out over this website
  • Information that you provide for the purpose of subscribing to the website services (including general enquiries bookings and requests for information); and,
  • Any other information that you send to Life Coaching Melbourne Pty. Ltd.
  • Any other information you discuss with us over the phone or during a face-to-face meeting or coaching session.

Where Life Coaching Melbourne Pty. Ltd. discloses your personal information to its coaches or sub-contractors or recommended service providers for these purposes only, the coach, sub-contractors or recommended service providers in question will be obligated to use that personal information in accordance with the terms of this privacy statement and by agreement from you either verbally or written.

In addition to the disclosures necessary for the purposes identified above, Life Coaching Melbourne Pty. Ltd. may only disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.


Securing your data

Life Coaching Melbourne Pty. Ltd. takes all necessary and reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Life Coaching Melbourne Pty. Ltd. will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.  Client files that contain your personal information and the coach’s notes gathered during the delivery of any of our services, will be kept in a secure place and then destroyed after 12 months of any activity.

 


TERMS AND CONDITIONS OF THIS WEBSITE AND ALL COACHING SERVICES PROVIDED

Cancellation Fees & Charges

Fees and charges for any products and services provided by Life Coaching Melbourne are subject to change from time to time.  All active clients will be notified of any changes either in writing or over the phone, prior to their next session.  All coaches who deliver coaching sessions are entitled to charge a cancellation fee in accordance with this Legal Statement.  These fees are structured as follows;

  • Within 24 hours- failure to notify your coach about a need to cancel a booked coaching session  – 100% charge (of the pre-arranged session cost)
  • Failure to show up for your booked coaching session = 100% charge (of the pre-arranged session cost).

As coaches we can appreciate that there may be some unforseen circumstances and we hope that it is nothing too serious.  It will be at the discretion of your coach whether or not they charge you a fee as outlined above.  Often clients are merely postponing a session and this will be taken in to consideration at the time.  Also, it is important to appreciate our position as a business operation; we are mobile coaches and therefore our travel time and calendars can be difficult to manage if late cancellations or postponements happen often.  Please consider this before making any changes or cancellations.  Ideally we would love 48 hours notice wherever possible.

About Using This Website and Our Services

By using this website and by attending any of our coaching services, workshops, or programs,  you are accepting all the terms and conditions of this legal  and disclaimer notice.  If you do not agree with anything in this notice you should not use this website or attend any coaching sessions, programs or other services provided, such as workshops and information sessions, provided by any authorised representative of Life Coaching Melbourne.

Warranties, Terms and Conditions and Liability relating to This Website and All Services Provided by Any Representatives of Life Coaching Melbourne

While every effort is made to ensure that the content of this website and our coaching forms, verbal coaching tools, materials and data presented verbally or in print form is accurate, the website and all services are provided “as is” and Life Coaching Melbourne makes no representations or warranties in relation to the accuracy, usefulness or completeness of the information provided.  While the content of this site and the material presented during any of our services is provided in good faith, we do not warrant that the information will be kept up to date, will not be misleading unintentionally, or that this site will always (or ever) be available for use.

We do not warrant that the servers that make this website available will be in error, have a virus or be bug free and you accept that it is your responsibility to make adequate provision for protection against such threats.  We recommend scanning any files before downloading.

Nothing on this website or anything presented during any coaching service should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site and our information or services.

In no event will Life Coaching Melbourne be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, health or wellbeing, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website, our services, or any linked websites.

Exceptions

Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for Life Coaching Melbourne to exclude.

Licence To Use This Website and Our Coaching Services

By using this website or any of our coaching services that may have been delivered either face to face, via individual or group environments, you agree to the exclusions and limitations of liability stated in this Legal Statement and accept them as reasonable.  Do not use this website or our coaching services if you do not agree that they are reasonable.

If any of the points in this disclaimer and legal notice are found to be unenforceable under applicable law that will have no bearing on the enforceability of the rest of the disclaimer notice.

Copyright and Intellectual Property

Material on this website, including text and images, coaching materials and tools used or presented during  any coaching session, or as part of a coaching program or group workshop, or sent to the recipient via email or mail is protected by copyright law and is copyright to Life Coaching Melbourne unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use.

Prior written consent of the copyright holder must be obtained for any other use of material.

No part of this site, or the material provided to you during a coaching session, program or workshop may be distributed or copied for any commercial purpose or financial gain.

All intellectual property rights in relation to this website are reserved and owned by Life Coaching Melbourne Pty Ltd.


Links to Other websites and Products

Links to other websites are provided for the convenience of users.  We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites.  A link to an external site does not imply an endorsement of the views, information or products provided or held by such websites.

Life Coaching Melbourne Pty. Ltd. is not responsible for the privacy policies or practices of any such third party.

Law and Jurisdiction

This disclaimer notice shall be interpreted and governed by Australian law, and any disputes in relation to it are subject to the jurisdiction of the courts in Australia.


Variations

We reserve the right to revise and amend this disclaimer notice from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.


Updating this statement

Life Coaching Melbourne Pty. Ltd. may update this privacy policy by posting a new version on this website at any given time.It is recommended that you check this page occasionally to ensure you are familiar with any changes.


About Us

This website is owned by Life Coaching Melbourne Pty Ltd. ABN. 14 099 000 405.

If you have any questions about this privacy policy, or our terms and conditions or treatment of your personal information, please email us:

info@lifecoachingmelbourne.com.au; or call us;

PH; 1300 137706